Trustworthy AI
The Confidence Cliff
The most dangerous moment in any human-AI partnership: when months of accumulated trust collapse after a single failure. Why it happens — and how to design the recovery.
2026-06-08→
Insights
Insights
Research, frameworks, and practical guidance for designers working with AI.
Framework
The Trust Journey Framework
The Trust Journey Framework maps how trust forms, breaks, and recovers in AI systems. A practical five-stage design framework for building trustworthy AI experiences.
2026-03-08→
Design Patterns
Why Does AI Design Need Deliberate Friction?
Master designing friction in AI systems for optimal user experiences. Learn when and how to add intentional friction to AI interfaces for safety and u
2025-07-17→
AI & Design
State of AI in Design 2025
Original research into the gap between what designers say about AI and what they actually feel. Drawing on 80+ sources, 34 interviews, and nearly 100 direct quotes, this piece explores six tensions: the adoption paradox, pipeline severance, productivity paradox, homogenisation fear, identity crisis, and the irreplaceable human remainder.
2025-12-01→
Framework
What Is the Human-Centred AI Assessment Framework?
A weighted, seven-dimension rubric for evaluating whether any AI-integrated product is trustworthy and human-centred, synthesised from Stanford HAI, Microsoft Research, IBM Design and the EU AI Act, and applied in practice against Miro, DeepSeek and seven leading LLMs.
8 Aug 2026→
ways of Working
How Are Design Teams Hiring Differently in the AI Era?
Leading AI companies aren't optimising quality away. They're building in slower deliberate steps where it matters most to them.
4 Feb 2026→
Wellbeing
What Is AI Burnout, and What Can You Do About It?
AI burnout isn’t dramatic collapse: it’s silent erosion. Designers report feeling like project managers rather than creators, experiencing “boundless responsibility without control.” Riley Coleman diagnoses what makes AI burnout different from regular burnout and offers evidence-based strategies for protecting the pause where creative value lives.
29 Jan 2026→
Case Study
How public humiliation made Figma stronger
This week, I’m sharing a deep dive into one of the most instructive case studies in AI trust I’ve seen – Figma Make Designs crisis and recovery. It matters because the frameworks they used (whether th
1 Dec 2025→
Leadership
The Four Team Archetypes Missing from Your AI Adoption Strategy
G’day, I learned this lesson the hard way at Telstra, and I’m watching design leaders repeat the same mistake with AI right now. We were rolling out Future Way of Working – a dozen major software and
19 Nov 2025→
Framework
When Should You NOT Use AI in Decision-Making?
I accidentally leaked company data to AI. Here are the 5 questions I wish I’d asked first. A framework for when NOT to use AI. By Riley Coleman.
4 Nov 2025→
Webinar
How Does AI Design Affect User Trust?
G’day Gang, I wanted to quickly share with you the webinar I hosted yesterday on Design AI Users Actually Trust. Why this topic matters Put simply – AI Ethics is fundamentally about designing AI produ
14 Oct 2025→
Framework
What Is the Future of Human-AI Collaboration?
The Quiet Revolution in Design There’s a quiet revolution happening in design. You might have felt it already – that subtle shift where our relationship with technology has begun to change in ways tha
29 Sept 2025→
Case Study
AI Design Practice Transformation : How IBM Designers Adapted to AI Workflows
How do design teams transform their practice with AI? Key Insights for Design Leaders The Crisis: When Design Consistency Meets AI Chaos By summer 2023, IBM faced a paradox that would challenge their
25 Sept 2025→
Learning
Why Community-Driven Learning Is Essential for AI Design Mastery
AI is Breaking Traditional Learning Paradigm That sick feeling when another AI breakthrough hits LinkedIn while you’re still processing last month’s announcement. That moment when you realise the gap
21 Sept 2025→
Case Study
How Microsoft’s Design Team Transformed Their Practice with AI
Key Insights for Design Leaders Workflow Shift: Design teams moved from creating mockups to collaborative prompt design New Design Paradigm: “Non-deterministic design style orchestrated by the AI” Ado
21 Sept 2025→
Workflow
How Should You Use AI in Your Next Design Kickoff?
How to use AI for project preparation and design kickoffs while protecting confidential information, using the Golden Rule test and three practical AI tools.
10 Sept 2025→
Business
What Is the Business Case for Trustworthy AI?
Build the business case for trustworthy AI design with proven ROI frameworks. Master ethical AI implementation strategies and competitive advantages
31 Aug 2025→
Policy
Is US AI Legislation Ending Global AI Cooperation?
How new US AI policy, stripping misinformation, DEI and climate references from NIST frameworks, is reshaping international AI cooperation.
24 July 2025→
Education
12 Months Teaching AI Adoption: Lessons on Business Risk and Design Talent
Lessons from a year of teaching AI adoption to design teams: a three-stage framework for building real capability, not just tool familiarity.
11 June 2025→
Opinion
What Is AI's Real Impact on Design?
Navigate AI design transformation with expert guidance. Proven strategies for leading creative teams through technological change and innovation.
4 June 2025→
Privacy
What Is the Goldilocks Formula for AI Prompts?
The Goldilocks Formula for AI prompting: a two-step abstraction method and five-step privacy check for using AI without leaking corporate IP.
31 May 2025→
Framework
5 Critical Moments That Make or Break Trust in AI Design
Five critical moments that build or break user trust in AI design, from first impressions through to how a system handles its own errors.
22 May 2025→
Governance
What Does Effective Human Oversight of AI Look Like?
A tiered framework for effective human oversight of AI systems, designed to combat automation bias rather than assume it away.
11 Apr 2025→
Ethics
Why Is Urgent Action on AI Ethics Needed Now?
Why AI ethics can't wait: AI systems are learning systems, and bias trained in early is far harder to remove later.
29 Mar 2025→
Assessment
What Does DeepSeek Reveal About AI Ethics?
Build the business case for trustworthy AI design with proven ROI frameworks. Master ethical AI implementation strategies and competitive advantages f
6 Feb 2025→
Industry
Which Major Companies Are Removing AI Ethical Guardrails?
Which major AI companies are removing ethical guardrails, from OpenAI's military use policy to Meta's content moderation cuts, and what design leaders can do.
23 Jan 2025→
Trends
5 AI Predictions from Hollywood that came true in 2025
Three Hollywood AI predictions that became reality in 2024: emotional dependency on AI companions, predictive policing, and workplace surveillance.
21 Dec 2024→
Leadership
What Do AI Agents Mean for Designers?
What autonomous AI agents, systems that think, decide and act without waiting for commands, mean for how designers work.
22 Nov 2024→
Leadership
How Do You Know When to Use AI?
Developing judgment about when human decision-making should supersede AI recommendations. Features the Human Wisdom Check Framework with five reflection categories and three strategic shifts for organizations.
14 Nov 2024→
Productivity
4 New AI Work Habits – For Healthy Balanced Use
Four science-backed habits to prevent unhealthy over-reliance on AI tools, including a 24-hour cooling-off rule between AI generation and use.
7 Nov 2024→
About
My Journey From Design Leader to Founder of AI Flywheel
How Riley Coleman went from design leader to founder of AI Flywheel, and what research with working professionals revealed about the AI adoption gap.
23 Oct 2024→
Assessment
Does Miro's AI Pass the Trustworthy AI Test?
A reusable 7-dimension framework for evaluating whether any AI-integrated product is trustworthy and human-centred, worked through in full against Miro's Innovation Workspaces as a case study.
18 Oct 2024→
Design Patterns
What Are the Best Strategies for Designing Transparent AI?
Six practical strategies for building transparent AI systems, from progressive disclosure and confidence indicators to natural language explanations.
12 Oct 2024→
Ethics
Why AI Ethics is Personal – Not Philosophical
Why AI ethics is a personal, practical concern, not an abstract debate: how algorithmic decisions affect your job, credit and security clearance.
26 Sept 2024→
Research
Why UX Research Matters More Than Ever in the Age of AI
Why UX research matters more, not less, as AI enters the design process: the human understanding gap AI can't close on its own.
20 Sept 2024→
Opinion
10 Reasons I am so conflicted about AI
A personal, unfiltered look at the opportunities and risks of generative AI: what excites Riley Coleman about AI, and what keeps them up at night.
12 Sept 2024→
Mindset
10 Mental Models for Effective AI Use
Mental frameworks for individuals and organizations to thrive in AI-enhanced workplaces while maintaining human agency. Features the most powerful question for continuous learning with AI.
5 Sept 2024→