Framework
The Trust Journey Framework
The Trust Journey Framework maps how trust forms, breaks, and recovers in AI systems. A practical five-stage design framework for building trustworthy AI experiences.
2026-03-08→
Insights
Insights
Research, frameworks, and practical guidance for designers working with AI.
ways of Working
How Are Design Teams Hiring Differently in the AI Era?
Leading AI companies aren't optimising quality away. They're building in slower deliberate steps where it matters most to them.
4 Feb 2026→
Wellbeing
What Is AI Burnout — And What Can You Do About It?
AI burnout isn’t dramatic collapse — it’s silent erosion. Designers report feeling like project managers rather than creators, experiencing “boundless responsibility without control.” Riley Coleman diagnoses what makes AI burnout different from regular burnout and offers evidence-based strategies for protecting the pause where creative value lives.
29 Jan 2026→
AI & Design
State of AI in Design 2025
Original research into the gap between what designers say about AI and what they actually feel. Drawing on 80+ sources, 34 interviews, and nearly 100 direct quotes, this piece explores six tensions: the adoption paradox, pipeline severance, productivity paradox, homogenisation fear, identity crisis, and the irreplaceable human remainder.
1 Dec 2025→
Case Study
How public humiliation made Figma stronger
This week, I’m sharing a deep dive into one of the most instructive case studies in AI trust I’ve seen – Figma Make Designs crisis and recovery. It matters because the frameworks they used (whether th
1 Dec 2025→
Ethics
Why Is Strategic Friction Key to Good AI Design?
I’ve been thinking about what’s getting lost in AI conversations Everyone’s optimising for speed. Faster outputs. Faster decisions. Faster everything. But designers tell me AI is diminishing their cre
28 Nov 2025→
Leadership
What Is the Missing Ingredient in Your Team's AI Adoption?
G’day, I learned this lesson the hard way at Telstra, and I’m watching design leaders repeat the same mistake with AI right now. We were rolling out Future Way of Working – a dozen major software and
19 Nov 2025→
Framework
When Should You NOT Use AI in Decision-Making?
I accidentally leaked company data to AI. Here are the 5 questions I wish I’d asked first. A framework for when NOT to use AI. By Riley Coleman.
4 Nov 2025→
Webinar
How Does AI Design Affect User Trust?
G’day Gang, I wanted to quickly share with you the webinar I hosted yesterday on Design AI Users Actually Trust. Why this topic matters Put simply – AI Ethics is fundamentally about designing AI produ
14 Oct 2025→
Framework
What Is the Future of Human-AI Collaboration?
The Quiet Revolution in Design There’s a quiet revolution happening in design. You might have felt it already – that subtle shift where our relationship with technology has begun to change in ways tha
29 Sept 2025→
Case Study
AI Design Practice Transformation : How IBM Designers Adapted to AI Workflows
How do design teams transform their practice with AI? Key Insights for Design Leaders The Crisis: When Design Consistency Meets AI Chaos By summer 2023, IBM faced a paradox that would challenge their
25 Sept 2025→
Case Study
How Microsoft’s Design Team Transformed Their Practice with AI
Key Insights for Design Leaders Workflow Shift: Design teams moved from creating mockups to collaborative prompt design New Design Paradigm: “Non-deterministic design style orchestrated by the AI” Ado
21 Sept 2025→
Learning
How Is AI Breaking the Traditional Learning Paradigm?
AI is Breaking Traditional Learning Paradigm That sick feeling when another AI breakthrough hits LinkedIn while you’re still processing last month’s announcement. That moment when you realise the gap
21 Sept 2025→
Workflow
How Should You Use AI in Your Next Design Kickoff?
While Protecting Privacy
10 Sept 2025→
Business
What Is the Business Case for Trustworthy AI?
Build the business case for trustworthy AI design with proven ROI frameworks. Master ethical AI implementation strategies and competitive advantages
31 Aug 2025→
Policy
Is US AI Legislation Ending Global AI Cooperation?
Master AI design leadership with Australia’s expert guidance. Transform your design practice with human-centered AI principles and community support.
24 July 2025→
Design Patterns
Why Does AI Design Need Deliberate Friction?
Master designing friction in AI systems for optimal user experiences. Learn when and how to add intentional friction to AI interfaces for safety and u
17 July 2025→
Education
12 Months Teaching AI Adoption: Lessons on Business Risk and Design Talent
Transform your design practice with human-centered AI principles and community support.
11 June 2025→
Opinion
What Is AI's Real Impact on Design?
Navigate AI design transformation with expert guidance. Proven strategies for leading creative teams through technological change and innovation.
4 June 2025→
Privacy
What Is the Goldilocks Formula for AI Prompts?
Master AI design leadership with Australia’s expert guidance. Transform your design practice with human-centered AI principles and community support.
31 May 2025→
Framework
5 Critical Moments That Make or Break Trust in AI Design
Master AI design leadership with Australia’s expert guidance. Transform your design practice with human-centered AI principles and community support.
22 May 2025→
Governance
What Does Effective Human Oversight of AI Look Like?
Master AI design leadership with Australia’s expert guidance. Transform your design practice with human-centered AI principles and community support.
11 Apr 2025→
Ethics
Why Is Urgent Action on AI Ethics Needed Now?
Master AI design leadership with Australia’s expert guidance. Transform your design practice with human-centered AI principles and community support.
29 Mar 2025→
Assessment
What Does DeepSeek Reveal About AI Ethics?
Build the business case for trustworthy AI design with proven ROI frameworks. Master ethical AI implementation strategies and competitive advantages f
6 Feb 2025→
Industry
Which Major Companies Are Removing AI Ethical Guardrails?
Master AI design leadership with Australia’s expert guidance. Transform your design practice with human-centered AI principles and community support.
23 Jan 2025→
Trends
5 AI Predictions from Hollywood that came true in 2025
Transform your design practice with human-centered AI principles and community support.
21 Dec 2024→
Leadership
What Do AI Agents Mean for Designers?
Master AI design leadership with Australia’s expert guidance. Transform your design practice with human-centered AI principles and community support.
22 Nov 2024→
Leadership
How Do You Know When to Use AI?
Developing judgment about when human decision-making should supersede AI recommendations. Features the Human Wisdom Check Framework with five reflection categories and three strategic shifts for organizations.
14 Nov 2024→
Productivity
4 New AI Work Habits – For Healthy Balanced Use
Master AI design leadership with Australia’s expert guidance. Transform your design practice with human-centered AI principles and community support.
7 Nov 2024→
About
My Journey From Design Leader to Founder of AI Flywheel
Master AI design leadership with Australia’s expert guidance. Transform your design practice with human-centered AI principles and community support.
23 Oct 2024→
Assessment
Does Miro's AI Pass the Trustworthy AI Test?
Build the business case for trustworthy AI design with proven ROI frameworks. Master ethical AI implementation strategies and competitive advantages f
18 Oct 2024→
Design Patterns
What Are the Best Strategies for Designing Transparent AI?
Master AI design leadership with Australia’s expert guidance. Transform your design practice with human-centered AI principles and community support.
12 Oct 2024→
Ethics
Why AI Ethics is Personal – Not Philosophical
Master AI design leadership with Australia’s expert guidance. Transform your design practice with human-centered AI principles and community support.
26 Sept 2024→
Research
AI for UXR – why it’s more vital than ever
Master AI design leadership with Australia’s expert guidance. Transform your design practice with human-centered AI principles and community support.
20 Sept 2024→
Opinion
10 Reasons I am so conflicted about AI
Transform your design practice with human-centered AI principles and community support.
12 Sept 2024→
Mindset
10 Mental Models for Effective AI Use
Mental frameworks for individuals and organizations to thrive in AI-enhanced workplaces while maintaining human agency. Features the most powerful question for continuous learning with AI.
5 Sept 2024→